Is Your Business Achieving Ultimate Efficiency?

What is ultimate efficiency? It’s a theoretical business model that we’re sure no business on the market is currently achieving. Ultimate efficiency would mean that in your company, you wouldn’t be wasting any time or money. Your model would be completely productive with a high output, easy savings and massive profits. However, the fact that no one is currently achieving this level of efficiency doesn’t mean you shouldn’t try to work towards it. You should constantly be looking at ways to make your business more effective and efficient. Let’s start by examining the issue of time wastage.

Wasting Your Time?

Time wastage in business can occur for a variety of reasons. It’s possible that you’re not working as fast as you could be because of outdated tech. Just think about how long it would take to type up and send a document using Windows XP. Worryingly, nearly thirty percent of businesses were still using this software in 2013. On a more practical level, we can consider the process of production. Are you moving your product by hand to different locations? If the answer is yes, you’re not achieving a high level of efficiency.

5 Reasons Small Businesses Should Use Live Video

In the past decade, live video chat has become another part of everyday life. There are multiple video-chat brands enjoying huge success today, and the video communications platform-as-a-service (PaaS) industry’s revenue is expected to reach $1.7bn by 2020,

The concept of speaking with another person face to face using video technology was the stuff of science-fiction for years, appearing in everything from the writings of Philip K. Dick to James Cameron’s classic movie Aliens. Today, though, we can simply hop onto our choice of video-chat platform to enjoy real-time conversations with people from around the world.

While this is a popular way for friends and family to keep in touch over long-distances in a more intimate manner than a simple phone call, video chat is also an incredibly efficient tool for businesses. For smaller companies in particular, embracing video-chat technology can help to put you ahead of your competitors. Why?

Live Video Chat Offers Customers Maximum Convenience

While live chat is a common feature on business websites, this is generally text-based. Without doubt, this is a useful tool, providing customers with fast, personal assistance from an agent. However, there are drawbacks:

• Customers have to articulate their questions or issues in written form, which can be frustrating when trying to describe technical problems
• Customers have to wait for their service agent to type their response
• Spelling and grammar mistakes can cause confusion